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HBCBSNJ denies claims for false reasons, and hopes you lose track of them, running out the clock on claims, then tells you they are 're-processing it' after a problem becomes apparent, but ultimately re-denies claim on basis of 'timely filing'. Unknown to me, a member...
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1.0
I didn't like
  • False denial of claims
#1051422
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For years Medicare was our primary and BCBS of NJ our second insurer. No problems with payments. Then, in January of 2017 BCBS/NJ switched us to "Medicare Advantage" without our permission and we have had nothing but headaches. I had foot surgery which cost $25,000 and...
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1.0
#1039709
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Horizon Blue Cross Blue Shield Of New Jersey - Incompetent Website Developer + Dense Technical Support = Horizon BCBS Website
Following the need to understand arcane details of my Horizon BCBS policy I ventured onto their Member Website to download a PDF copy of my MEMBER HANDBOOK, a 100+ document which described every detail of my insurance coverage. The link to download this document is...
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#985938
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Horizon Blue Cross Blue Shield Health Insurance Review

Horizon Blue Cross Blue Shield Of New Jersey
#1020899
1.0
refused to reimburse me for prescriptions because i bought the generic. i had no information about this when i got the scripts and i saved hundreds getting the generic. they are ridiculous. they continue to refuse to pay me and i had to pay hundreds for premiums to back pay and here they wont reimburse me. why have insurance
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Insurance Card Review

Horizon Blue Cross Blue Shield Of New Jersey
#597043
*** BLUESHIELD INSURANCE BUNCH OF DUMBASSES WHO CANT FAX A SIMPLE INSURANCE CARD
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Check Premiums Problems Review

Horizon Blue Cross Blue Shield Of New Jersey
#525195
BCBS of NJ had no problems taking premiums from my check for years, but when I needed medicine for my RA so I could stay off of disability, they refused payment! They didn't even have a Rhumatologist review my case! It was an oncologist. I want to keep working, but they'd rather me die. We need single payer TODAY!
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Same thing happened and is happening to me 2 years in a row! You have no idea of the *** job THEY made! Last year same. Couldn't believe it would happen to me AGAIN and they received far more from me per month last year and even more this year! Because of them or the...
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rollo2016
rollo2016

Which begs the question____why are you paying for nothing? Stop the payments.

#853563
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I had previously been happy with Horizon BCBSNJ, but that changed today. I thought I had cancelled my coverage on the Marketplace when I received coverage through my employer. Then I received a bill from Horizon. I called the Marketplace and they said that it had not...
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rollo2016
rollo2016

What!! You paid them??? Big mistake. You didn't owe it, so why in the world would you pay for something you don't owe?? Gullible out East, aren't you guys.

1.0
I liked
  • When they payed bills
#850956
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Another insurance company cheating their customers by playing Dr. Two different Dr's have tried to send me for a much needed MRI and Horizon BCBS has denied their requests and will only allow Mr to get a worthless contrast free CT scan. Not only is this test not going...
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2.0
#804756
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Oh I have almost the same one! but it has been since July 31,2015, Horizon BCBSNJ cancelled my wife's insurance because they entered her SS# in incorrectly! She had no health insurance until I filed 3 appeals with them all was covered out of pocket! Finally...
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2.1
I didn't like
  • Customer service
#798400
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Not only is the insurance un-affordable with ridiculous deductibles, specialists are not covered, I must carry unnecessary maternity and pediatric dental care AND this is the second year that Blue Cross can't reconcile my payments. I took my complaint to the NJ...
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#780402
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The incompetence of this insurance is just mind blowing. I spent at least one hour on the phone with a representative to have the name of my doctor changed. My initial doctor's choice was cancelled when the policy was renewed beginning of January 2016. Tried to modify...
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bobs2015
bobs2015

Horizon BC has had 2 large data breaches in the past 5 years, affecting some 840,000 subscribers. Thus, they indeed may have some "technical" problems as they attempt to secur...

#770971
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They tried to deny my claims, when I called to get them reviewed, they told me I had to send snail mail to get it readjusted...who sends snail mail any more?! Then when they did finally realize that my benefits do cover simple blood tests they readjusted after at...
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Anonymous
Ashly

Horizon blue cross/blue shield of NJ are the worst insurance I have ever felt with. They cancel my insurance back in Jan/20/16 for non payment/ I have money orders to prove it...

#751714
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