It is very hard to get to talk to a real, live person. You will be routed and rerouted to the automation all the time, which is such a waste of time and energy especially if you need to call from your office or work.
The number that they placed on their ID card: 1-800-355-2583 does not have any function that says "if you need to speak to a representative". You will have to second guess their automation and functions to be able to speak to a customer service person. And this will take up more than half an hour of your time. Whoever designed their automation and card needs to be fired because there are so many people who have the same difficulty.
I had to get their phone number online--which is a different phone number in order to speak with a customer service person directly.
This has happened on several occasions. The best insurance to buy, if you can afford it, or if you are choosing from work, is the one with where you can speak to a customer service immediately and the ones with knowledgeable people.
Product or Service Mentioned: Horizon Blue Cross Blue Shield Of New Jersey Customer Care.
Reason of review: customer service automation.
Preferred solution: Fix customer service with real live people who are knowledgeable like the Marketplace HAS BEEN FIXED AND IT'S BECOME A PLEASURE TO TALK TO MARKETPLACE PEOPLE NOW..