Not resolved

Following the need to understand arcane details of my Horizon BCBS policy I ventured onto their Member Website to download a PDF copy of my MEMBER HANDBOOK, a 100+ document which described every detail of my insurance coverage. The link to download this document is busted - it points to the fricken twilight zone of Internet top level domains (TLDs) : ".local" https://spgate.corpads.local/a/payer/d/DMSPBB...

(about 200 more characters) Put succinctly, .local is not a routable internet top level domain. There are lots of TLDs that everyone knows, like .com, .net, .edu, .us, (etc), but .local is not one of them. It is only useful on a local network, NOT across the Internet. TRY GETTING THAT THROUGH TO Horizon BCBS technical support.

No amount of explaining will get them to believe there's a problem because every time THEY TRY IT, it works - .local is only meant to work from the point of view of a local network user, NOT AN INTERNET USER!!!!!!!! (Seesh! I'm getting all worked up again) Anyhow, I'm a software developer with over 30 years experience and I'm at my wits end trying to relate this issue to Horizon BCBS, so here I am venting at (notice how the .com TLD works just fine?) No matter how many times I tell BCBS about this issue they insist on asking my to clear my browser cache and cookies, log out and in, reboot the computer (blah blah fricken blah) and no one there actually LISTENS to what I am saying or READS what I'm writing to them, or PASSES ALONG any of it to anyone who actually gives two ***.

OK, I feel better now...... But I still don't have that PDF of my MEMBER HANDBOOK!

Product or Service Mentioned: Horizon Blue Cross Blue Shield Of New Jersey Website.

Reason of review: Damaged or defective.

Preferred solution: Let the company propose a solution.

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